We at Triporium strive to provide excellent service and unforgettable travel experiences for the clients. To ensure a seamless and enjoyable experience, we have the following terms and conditions:
1. Booking and payment:
1.1. Bookings can be made online, by phone, or in person. A deposit or full payment may be required at the time of booking, depending on the type of travel package or service requested.
1.2. Payment must be made in the currency specified by the agency, and any exchange rate fluctuations or fees are the responsibility of the customer.
1.3. Cancellation policies and fees vary depending on the travel package or service booked, and will be clearly outlined at the time of booking.
1.4. In the event of a cancellation or change to a booking, refunds will be issued in accordance with the applicable cancellation policy.
2. Travel documentation:
2.1. It is the responsibility of the customer to ensure they have the necessary travel documentation, including passports, visas, and travel insurance, and to comply with any health and safety requirements, such as vaccinations or COVID-19 testing.
2.2. The agency is not responsible for any penalties, fees, or other costs incurred by the customer as a result of failure to comply with the necessary travel documentation or health and safety requirements.
3. Accommodation and transportation:
3.1. Accommodation and transportation options will be clearly outlined in the travel package or service booked, including any upgrades or additional options that are available for an extra fee.
3.2. The agency is not responsible for any issues or problems that may arise with third-party suppliers, such as airlines or hotels, and will work to resolve any issues as quickly and efficiently as possible.
4. Itinerary changes and cancellations:
4.1. The agency reserves the right to make changes to the itinerary or cancel a booking in the event of unforeseen circumstances, such as natural disasters, political unrest, or health emergencies.
4.2. In the event of a change to the itinerary or cancellation, the agency will work with the customer to find suitable alternatives or issue refunds as applicable.
5. Health and safety:
5.1. Customers must comply with any health and safety requirements, including vaccinations, COVID-19 testing, or other measures as required by local authorities or suppliers.
5.2. The agency is not responsible for any health or safety risks or issues that may arise during the trip, and customers are advised to take appropriate precautions and travel insurance coverage.
6. Liability:
6.1. The agency is not responsible for any accidents, injuries, or losses that occur during the trip, and customers are advised to take appropriate precautions and travel insurance coverage.
6.2. The agency is not liable for any damages, losses, or expenses incurred as a result of events beyond its control, such as natural disasters, political unrest, or flight delays or cancellations.
7. Dispute resolution:
7.1. Any disputes or complaints should be raised with the agency as soon as possible, and the agency will work to resolve the issue in a timely and fair manner.
7.2. In the event that a dispute cannot be resolved through direct communication, the matter may be referred to an independent third party for mediation or arbitration.
8. Governing law:
8.1. These terms and conditions are governed by the laws of the jurisdiction in which the agency is based, and any disputes or claims arising from or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
By booking with our agency, customers agree to these terms and conditions and acknowledge that they have read and understood them in full.